Return and Refund Policy

 

Last updated: September 3, 2026

This Return and Refund Policy explains how SCENT360 LLC, doing business as SCENTEMOTION (“SCENTEMOTION,” “we,” “us,” or “our”), handles returns, exchanges, cancellations, and refunds for eligible products purchased directly through scentemotion.co.

This policy forms part of our Terms of Service. Nothing in this policy limits any consumer right or remedy that cannot be waived under applicable law.

 

SECTION 1 - 30-DAY RETURN PERIOD

You may request a return within 30 days after receiving your item. A return request submitted after this period may be declined unless applicable law requires otherwise.

All returns are subject to review and approval. Approval of a return request does not guarantee a refund; the returned item must satisfy the eligibility requirements below and pass inspection.

 

SECTION 2 - RETURN ELIGIBILITY

To qualify for a return, the product must have been purchased directly from scentemotion.co, and you must provide the order number, receipt, or other proof of purchase.

Fragrance oils must be unopened, unused, factory-sealed, and returned in their original packaging. Opened or unsealed fragrance oils are not eligible for return because product integrity and safe resale cannot be verified.

Diffusers and scenting machines must be unused and returned in their original packaging with all original parts, bottles, cords, adapters, accessories, manuals, and other materials. A diffuser that has been operated, had fragrance oil installed, or otherwise shows signs of use is not eligible for a return under this policy. This return restriction does not eliminate any separate rights that may apply to a defective product or under an applicable warranty.

Other eligible products must be unused, unopened where applicable, and in the same condition in which they were received, with all tags, seals, components, and original packaging intact.

 

SECTION 3 - HOW TO REQUEST A RETURN

To request a return, email hello@scentemotion.co within the applicable return period. Include your name, order number, the item you wish to return, and the reason for the request. We may request photographs or video to verify the item’s condition or investigate an issue.

If the return is approved, we will provide instructions and the applicable return address. You must ship the item within 14 days after receiving the return authorization or return label, unless we provide a different deadline in writing.

Items sent without prior authorization will not be accepted. Do not send a return to the address shown on the original package, to an Amazon facility, or to our business address unless our return instructions expressly direct you there. Return destinations may vary based on the product and fulfillment location.

 

SECTION 4 - RETURN SHIPPING AND PACKAGING

For an approved return based on preference, ordering error, or another reason not caused by SCENTEMOTION, the customer is responsible for return-shipping costs. Original shipping and expedited-shipping charges are nonrefundable unless applicable law requires otherwise.

SCENTEMOTION will cover reasonable return-shipping costs for an item that we determine was delivered damaged, defective, or incorrect. Depending on the circumstances, we may provide a prepaid label, replacement, repair, refund, or other appropriate remedy.

You are responsible for securely packaging the return with all required components and following any carrier restrictions. Do not ship a diffuser with fragrance oil installed or inside the unit. SCENTEMOTION is not responsible for loss or damage caused by inadequate return packaging or failure to follow the provided instructions, except where prohibited by law. We recommend retaining the return receipt and tracking information.

 

SECTION 5 - DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

Inspect your order promptly after delivery. If an item arrives damaged, defective, leaking, missing, incorrect, or materially different from what you ordered, contact hello@scentemotion.co as soon as possible. Include your order number, a description of the issue, and clear photographs of the product, shipping carton, shipping label, and packaging when available.

Keep the affected product and all packaging until we complete our review. We may request additional photographs, video, troubleshooting, packaging information, or return of the item. Remedies are determined based on the circumstances, applicable warranty terms, and applicable law.

SECTION 6 - NON-RETURNABLE ITEMS

The following items are not eligible for return unless defective, incorrectly supplied, or otherwise required by law: opened, unsealed, or used fragrance oils; used diffusers or scenting machines; gift cards; customized or personalized products; items expressly marked final sale before purchase; and products that cannot lawfully or safely be returned because of carrier or hazardous-material restrictions.

Discounted or promotional items are not automatically final sale unless they were clearly identified as final sale before purchase. Contact us before returning any product subject to special shipping or safety restrictions.

SECTION 7 - EXCHANGES

The fastest way to obtain a different product is to complete an approved return and place a separate order. We may offer a direct exchange at our discretion when inventory and fulfillment capabilities allow. Any price difference, shipping charge, or other amount will be disclosed before the exchange is completed.

 

SECTION 8 - SUBSCRIPTION ORDERS

A subscription order that has already been charged, processed, or submitted for fulfillment cannot be guaranteed cancellation. Changes, pauses, or cancellations may apply only to future recurring orders.

Products received through a subscription are eligible for return under the same rules in this policy. Fragrance oils must remain unopened, unused, and factory-sealed, and the return request must be submitted within 30 days after delivery. Shipping and other subscription terms are also governed by the disclosures accepted at enrollment and our Subscription Policy at https://scentemotion.co/policies/subscription-policy.

 

SECTION 9 - ORDER CANCELLATIONS AND ADDRESS CHANGES

Contact hello@scentemotion.co immediately if you wish to cancel an order or change its shipping address. We will make a reasonable effort to help, but we cannot guarantee a cancellation or address change after the order has entered processing or fulfillment at a SCENTEMOTION warehouse or through Amazon Multi-Channel Fulfillment.

If an order cannot be canceled, you may request a return after delivery, subject to this policy. Refusing delivery does not automatically qualify an order for a full refund, and nonrecoverable shipping or return costs may be deducted where permitted by law.

 

SECTION 10 - INTERNATIONAL RETURNS

International customers are responsible for return-shipping costs, export or import charges, duties, taxes, brokerage fees, customs documentation, and compliance with applicable shipping and customs requirements, unless the return concerns an item that SCENTEMOTION determines was delivered damaged, defective, or incorrect or applicable law requires otherwise.

International shipping charges, duties, taxes, and other amounts that are not recovered by SCENTEMOTION are nonrefundable to the extent permitted by law. Customs and carrier delays do not extend the 30-day period for requesting a return, but we may reasonably extend the deadline for the authorized return shipment when documented customs or carrier delays occur.

 

SECTION 11 - EUROPEAN UNION AND OTHER MANDATORY WITHDRAWAL RIGHTS

If an order is shipped to a consumer in the European Union and the statutory right of withdrawal applies, the consumer may withdraw from the online purchase within 14 days after receiving the goods without providing a reason. The consumer must notify us within that period and return the goods in accordance with applicable law and the instructions we provide.

Unless SCENTEMOTION agrees to pay or applicable law requires otherwise, the consumer is responsible for the direct cost of returning goods under the statutory cooling-off right. We may withhold reimbursement until we receive the goods or the consumer provides evidence that the goods were returned, as permitted by law. Separate mandatory remedies may apply to faulty or nonconforming goods.

Where the law of another jurisdiction provides nonwaivable cancellation, return, refund, repair, replacement, or warranty rights, those rights apply notwithstanding any inconsistent provision of this policy.

 

SECTION 12 - INSPECTION AND REFUNDS

After we receive and inspect a return, we will notify you whether the refund is approved, denied, or adjusted and explain any material deduction when required. We reserve the right to refuse a return that does not satisfy this policy or to reduce a refund for missing components, damage, or loss in value caused by handling beyond what is reasonably necessary to inspect the product, to the extent permitted by law.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact hello@scentemotion.co.

Refunds reflect the amount actually paid for the returned product after discounts. Original shipping, expedited shipping, duties, taxes, return shipping, and other nonrecoverable charges are excluded unless this policy or applicable law provides otherwise.

 

SECTION 13 - THIRD-PARTY PURCHASES

This policy applies only to purchases made directly through scentemotion.co. Products purchased from Amazon, another marketplace, retailer, distributor, or other third party must be returned through that seller and are governed by the seller’s return and refund policy.

 

SECTION 14 - RETURN REVIEW AND ABUSE

We may decline returns or other remedies when we reasonably determine that a request involves fraud, abuse, altered proof of purchase, product substitution, excessive or repeated returns, intentional damage, or another violation of our Terms of Service. We may request identification or additional information reasonably necessary to prevent fraud and administer this policy, subject to our Privacy Policy and applicable law.

 

SECTION 15 - CONTACT US

Questions about a return, exchange, cancellation, or refund should be sent to hello@scentemotion.co. Please include your name and order number when contacting us about an existing purchase.

 

SCENT360 LLC, doing business as SCENTEMOTION
3480 W 84 ST UNIT #105 HIALEAH, FL 33018
Email: hello@scentemotion.co
Website: https://www.scentemotion.co