Purchase Options Cancellation Policy

 

Last updated: September 3, 2026

This Purchase Options Cancellation Policy explains how SCENT360 LLC, doing business as SCENTEMOTION (“SCENTEMOTION,” “we,” “us,” or “our”), handles subscriptions, recurring purchases, pre-orders, and related cancellation requests placed through scentemotion.co.

The product page, checkout disclosures, order confirmation, and any offer-specific terms form part of this policy. If an offer-specific term conflicts with this general policy, the clearly disclosed offer-specific term controls for that purchase, subject to applicable law.

 

SECTION 1 - SUBSCRIPTIONS AND AUTOMATIC RENEWAL

When you enroll in a subscription, the products, billing frequency, price or method for determining the price, discount, renewal terms, and available cancellation method will be disclosed before you complete enrollment.

Unless the enrollment terms state otherwise, subscriptions renew automatically at the frequency selected until canceled. By enrolling, you authorize SCENTEMOTION and its payment providers to charge the payment method associated with your subscription for each recurring order, including applicable taxes and other disclosed charges.

Subscription pricing, products, benefits, and frequency options may change with any advance notice or consent required by applicable law. A promotional price applies only for the period disclosed at enrollment.

 

SECTION 2 - MANAGING OR CANCELING A SUBSCRIPTION

You may manage, pause, skip, reschedule, or cancel an eligible subscription through the subscription portal or another cancellation method made available with the subscription. You may also contact hello@scentemotion.co for assistance.

Submit changes before the next recurring order is processed. A cancellation is effective for future recurring orders and does not automatically cancel an order that has already been charged, processed, or submitted for fulfillment at a SCENTEMOTION warehouse or through Amazon Multi-Channel Fulfillment.

If a recurring order has already entered processing, you may request a return after delivery under our Return and Refund Policy at https://scentemotion.co/policies/refund-policy. Eligibility requirements still apply, including the requirement that fragrance oils remain unopened, unused, and factory-sealed.

We will provide an accessible cancellation method and any renewal notices required by applicable law. Cancellation of promotional communications does not cancel a subscription, and cancellation of a subscription does not automatically opt you out of communications unrelated to recurring billing.

 

SECTION 3 - MINIMUM COMMITMENTS AND PROMOTIONAL OFFERS

A minimum purchase commitment, discounted diffuser, free or promotional product, early-cancellation charge, trial period, or similar condition applies only when it is clearly disclosed and accepted before enrollment.

If no minimum commitment or early-cancellation condition is disclosed at enrollment, you may cancel the subscription prospectively without an early-cancellation fee. Any return, repayment, or charge connected with a disclosed promotional benefit will be governed by the accepted offer terms and applicable law.

 

SECTION 4 - PAYMENT FAILURES

You are responsible for keeping subscription billing and shipping information current. If a recurring payment fails, we or our payment provider may retry the charge, request updated information, delay or skip a shipment, suspend the subscription, or cancel it.

A failed payment does not necessarily cancel the subscription unless we confirm cancellation or the subscription portal shows that it has ended.

 

SECTION 5 - PRE-ORDERS

A pre-order reserves a product that is not ready for immediate shipment. The product page or checkout will disclose the available estimated shipping timeframe and whether payment is collected when the pre-order is placed, authorized for later capture, or charged at another disclosed time.

Estimated availability and shipping dates are not guaranteed and may change because of manufacturing, transportation, customs, inventory, quality-control, or other delays. We will provide notice of a material delay when reasonably practicable and as required by applicable law.

If a pre-order includes in-stock products, we may hold the entire order until the pre-ordered product is available or ship items separately. The applicable approach and any additional shipping charges will be displayed at checkout or communicated to you.

 

SECTION 6 - CANCELING A PRE-ORDER

You may request cancellation of a pre-order by contacting hello@scentemotion.co. If the pre-order has not entered processing or fulfillment, we will cancel it and refund any amount collected for the canceled item to the original payment method.

We cannot guarantee cancellation after a pre-order has entered processing or fulfillment. If it ships before the cancellation can be completed, you may request a return after delivery under our Return and Refund Policy, subject to its eligibility requirements and applicable law.

SCENTEMOTION may cancel a pre-order because of product unavailability, supplier issues, pricing or listing errors, legal or shipping restrictions, suspected fraud, or another operational reason. If we cancel, we will refund the amount collected for the canceled item to the original payment method.

 

SECTION 7 - PRE-ORDER DELAYS AND REQUIRED CONSENT

If applicable law requires us to obtain your agreement to a revised shipping date, we will contact you using the information associated with the order. You may accept the revised date or cancel for a refund as described in the notice.

If we cannot obtain required consent or cannot fulfill the pre-order within the applicable period, we may cancel and refund the affected item. Bank or payment-provider posting times may delay when the credit appears in your account.

 

SECTION 8 - RETURNS, REFUNDS, AND SHIPPING

Subscription and pre-order products that have been delivered are governed by our Return and Refund Policy. Shipping methods, processing times, delivery estimates, customs, and fulfillment through a SCENTEMOTION warehouse or Amazon Multi-Channel Fulfillment are governed by our Shipping Policy at https://scentemotion.co/policies/shipping-policy.

Original shipping, expedited shipping, duties, taxes, return shipping, and other nonrecoverable charges are nonrefundable unless our Return and Refund Policy, the accepted offer terms, or applicable law provides otherwise.

 

SECTION 9 - COMMUNICATIONS AND ACCOUNT INFORMATION

We may send subscription confirmations, renewal or billing notices, pre-order updates, delay notices, cancellation confirmations, receipts, and other transactional communications to the email address, mobile number, account, or other contact method you provide.

You are responsible for maintaining accurate billing, shipping, and contact information. Failure to receive a notice because your information is inaccurate or outdated does not alter a charge, shipment, or cancellation already completed, except where applicable law provides otherwise.

 

SECTION 10 - MANDATORY CONSUMER RIGHTS

Nothing in this policy limits any cancellation, renewal-notice, refund, cooling-off, or other consumer right that cannot lawfully be waived. Where applicable law provides greater protection, that law controls.

 

SECTION 11 - CONTACT US

Questions or cancellation requests concerning a subscription or pre-order should be sent to hello@scentemotion.co. Include your name, order number, and subscription information when applicable.

SCENT360 LLC, doing business as SCENTEMOTION
3480 W 84 ST UNIT #105 HIALEAH, FL 33018
Email: hello@scentemotion.co
Website: https://www.scentemotion.co

SCENTEMOTION  •