Shipping Policy

Last updated: September 3, 2026

This Shipping Policy explains how SCENT360 LLC, doing business as SCENTEMOTION (“SCENTEMOTION,” “we,” “us,” or “our”), processes and ships orders placed through scentemotion.co. It forms part of our Terms of Service.

Shipping availability, rates, and delivery options shown at checkout apply to your order. If this Shipping Policy conflicts with a shipping term expressly displayed and accepted at checkout, the checkout term will control for that order, subject to applicable law.

 

SECTION 1 - ORDER PROCESSING

Orders are normally processed and prepared for shipment within 2–3 business days after we receive your order confirmation. Business days are Monday through Friday, excluding federal holidays. Processing and fulfillment time is separate from carrier transit time.

Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. Processing may take longer during high-volume periods, product launches, promotions, severe weather, payment review, address verification, or other circumstances outside our reasonable control.

Orders may be fulfilled and shipped either from a SCENTEMOTION warehouse or through Amazon Multi-Channel Fulfillment (“Amazon MCF”). The fulfillment location is determined based on product availability, destination, and operational requirements. Orders fulfilled through Amazon MCF may arrive in Amazon-branded packaging.

Depending on the fulfillment location and shipping method selected, orders may be delivered by Amazon Logistics, USPS, UPS, FedEx, DHL, or another available carrier. SCENTEMOTION does not guarantee that a particular carrier will be used unless expressly stated at checkout.

You will receive a separate notification when your order ships. Placing an order does not guarantee that it can be changed or canceled after processing or fulfillment has begun.

 

SECTION 2 - UNITED STATES SHIPPING RATES

We ship to eligible delivery addresses within the United States that are accepted at checkout.

Free standard shipping is available on U.S. orders with a qualifying merchandise subtotal over $175 after discounts and before taxes. Orders with a qualifying merchandise subtotal of $175 or less are charged a $9.99 standard shipping fee.

Any order containing a subscription product qualifies for free standard shipping. This benefit applies to the initial subscription order and recurring subscription shipments while the subscription remains active, unless different terms are clearly disclosed and accepted at enrollment.

If expedited or alternative shipping services are available, their rates and estimated delivery times will be displayed at checkout. Free-shipping offers apply to standard shipping unless expressly stated otherwise.

SECTION 3 - INTERNATIONAL SHIPPING AND DELIVERY RESTRICTIONS

We offer international shipping to select countries and eligible addresses. Available destinations, shipping methods, rates, and estimated delivery times are displayed at checkout. If an international destination or shipping option is not available at checkout, we cannot ship that order to the requested address.

International orders may be subject to customs duties, import taxes, brokerage fees, value-added taxes, or other government charges. When these amounts are collected at checkout, they will be shown before you complete the purchase. When they are not collected at checkout, the recipient is responsible for paying them directly to the carrier or applicable authority. These charges are not controlled by SCENTEMOTION and are generally nonrefundable.

The customer is responsible for ensuring that the products ordered may lawfully be imported into the destination country and for providing any information required for customs clearance. Customs inspections and clearance may delay delivery beyond the estimate provided at checkout.

We do not offer local pickup. Not every carrier, service level, or product is available for every address. Certain products may be subject to carrier, air-transport, regulated-material, geographic, building-access, customs, or legal restrictions. We may contact you if an order cannot be shipped using the method selected.

If an international shipment is refused, remains unclaimed, cannot clear customs because required information or charges were not provided, or is returned to us for a reason attributable to the recipient, any refund will be handled under our Refund Policy. Original shipping charges, duties, taxes, return fees, and other nonrecoverable costs may be deducted where permitted by law.

 

SECTION 4 - DELIVERY ESTIMATES

Delivery dates and transit times are estimates only and are not guaranteed. They begin after the order has been processed and transferred to the carrier. Weekends, holidays, weather, service interruptions, carrier capacity, and other events may affect delivery.

SCENTEMOTION is not responsible for carrier delays or other delays outside our reasonable control. Nothing in this section limits any rights or remedies that cannot lawfully be waived.

 

SECTION 5 - TRACKING

When tracking is available, we will send the tracking number to the email address or mobile number associated with the order. Please allow up to 48 hours after the shipping notification for tracking activity to appear in the carrier’s system.

Tracking information is supplied by the carrier. A lack of immediate tracking movement does not necessarily mean the package has not been transferred or is lost.

 

SECTION 6 - ADDRESS ACCURACY AND UNDELIVERABLE ORDERS

You are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, access, and postal information. Contact us immediately if you discover an error. We cannot guarantee an address change after processing begins.

If a package is returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or another circumstance attributable to the recipient, we may deduct nonrefundable shipping charges from any available refund or require payment of additional shipping charges before reshipment, as permitted by law and our Refund Policy.

SECTION 7 - SPLIT SHIPMENTS AND BACKORDERS

Items in the same order may be fulfilled from different locations, including a SCENTEMOTION warehouse and Amazon MCF. As a result, an order may be divided into separate packages that ship and arrive on different dates. You will receive available tracking information for each shipment.

If an item is unavailable or backordered, we may contact you with an estimated shipping date, offer an alternative, ship available items separately, or cancel and refund the unavailable item. We will not substitute a materially different product without your approval.

 

SECTION 8 - LOST, STOLEN, OR DELIVERED-BUT-NOT-RECEIVED PACKAGES

If tracking has not updated for an unusual period, a package appears lost in transit, or tracking shows delivered but you cannot locate the package, first verify the shipping address, check the delivery area, ask household members or building personnel, and contact the carrier when appropriate. Then contact us promptly at hello@scentemotion.co with your name and order number so we can review the available information and assist with a carrier inquiry or claim.

The availability of a replacement, refund, or other resolution depends on the circumstances, carrier findings, our Refund Policy, and applicable law. We may request documentation reasonably necessary to investigate the claim.

 

SECTION 9 - DAMAGED, LEAKING, MISSING, OR INCORRECT ITEMS

Please inspect your shipment promptly after delivery. If an item arrives damaged, leaking, missing, incorrect, or materially nonconforming, contact hello@scentemotion.co as soon as possible and include your order number, a description of the issue, and clear photographs of the product, shipping carton, label, and packaging when available.

Keep the product and all packaging until we finish reviewing the issue. We may request additional photographs, video, packaging information, troubleshooting, or return of the item. Available remedies are governed by our Refund Policy at https://scentemotion.co/policies/refund-policy and applicable law.

SECTION 10 - SUBSCRIPTION SHIPMENTS

Subscription shipments qualify for free standard shipping as described in Section 2. Shipping details, product selections, and future shipment dates may be managed through the subscription account or portal when that functionality is available.

Make subscription changes before the applicable order is processed. Once a recurring order has been charged, processed, or submitted for fulfillment, a change, pause, or cancellation may apply only to future shipments. Subscription terms are further governed by the disclosures accepted at enrollment and our Subscription Policy at https://scentemotion.co/policies/subscription-policy.

 

SECTION 11 - RETURNS AND SHIPPING CHARGES

Returns, exchanges, refunds, return-shipping charges, and final-sale items are governed by our Refund Policy. Original shipping charges and expedited-shipping charges are nonrefundable unless our Refund Policy or applicable law provides otherwise.

 

SECTION 12 - CONTACT US

Questions about an order or this Shipping Policy should be sent to hello@scentemotion.co. Please include your name and order number when contacting us about an existing order.

 

SCENT360 LLC, doing business as SCENTEMOTION
3480 W 84 ST UNIT #105 HIALEAH, FL 33018
Email: hello@scentemotion.co
Website: https://www.scentemotion.co